Our refund policy is as per Themeforest.net refund policy. If you face any problem then you’re requested to open a support ticket. Most issues are resolved within 1-2 days with few email exchanges.
Below is the exact quote taken from Envato’s refund policy.
Neither Envato nor authors are obliged to give policy refunds in any of the situations listed below.
1) You don’t want it after you’ve downloaded it
2) The item did not meet your expectations or you feel the item is of low quality
3) You simply change your mind
4) You bought an item by mistake
5) You do not have sufficient expertise to use the item
6) You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund
Refund request can’t be accepted for Buyer’s hosting related problem. If you encounter an import related issue, please get in touch with our support team with your site / hosting access and they might be able to help you.
We don't offer refund for site speed related issue. All our demos are checked in GTMETRIX and most demos have page speed rating in high 90s. We release every theme after optimizing pages, images and code and always ensure page speed ratings of high 90s. If you can't achieve that kind of rating then you need to optimize your added images/code/sections to achieve that kind of rating. If you face page speed related issue then please follow this article.
If there is a real issue with the theme then you're requested to let us know exact steps to replicate the issue and if we find there is an indeed an issue we'll offer 100% refund. All our themes are very stable and work fine in most environment.