If you’re unable to import demo designs then don’t fret. There could be several reasons and sadly all of them are hosting related issue.
Please ensure your hosting has required php parameters
Recommended PHP Configuration Limits
Various issues that you may run into are: white screen, your demo import fails, empty page content and other similar issues that are all related to low PHP configuration limits. The best way is to increase the PHP limits of the hosting account.
WP Memory Limit — 256M
Upload Max. Filesize — 128M
Max. Post Size — 128M
Max. Execution Time — 300
PHP Max. Input Vars — 2000
PHP Max. Input Time — 1000
All of them are properly setup to import smoothly.
We have tested with several hosting companies such Bluehost.com, Hostgator.com + Few more EIG hosting networked sites + Inmotionhosting + siteground + Kinsta. Everywhere it worked perfectly.
Please avoid taking cheap hosting where either most of these php values are not properly configured or hosting company won’t let you modify those php parameters.
Few error codes
If you get error(500), error (501), error (503), error (504) then you can assume that some of those php parameters are not working well as all 5xx errors are server generated error and nothing to do with Theme. Try to talk to your hosting about the error and ask them to set those parameters properly. Hosting companies always tend to shrug off any responsibility and would say that it’s the theme which is causing the issue. Radiant Themes framework is being used on over 10000 sites across different hosting network and across the world and in 99% cases we see buyers don’t face any problem at all.
If nothing works for you, then please get in touch with Support Team with your HOSTING access and permission to transfer demo designs via WP staging method. We’ll require temporary access (cPanel for example) of your hosting (NOT just FTP) to initiate WP Staging.
Demo Design IMPORT WON’T WORK on WordPress.com and WP Engine hosted site.